Technical Support

How can I view the documents that were emailed to me?

To view documents you must have Adobe Acrobat Reader. You can download the current version of Adobe Acrobat Reader at the link below. When you are printing from Adobe Acrobat Reader, please ensure that the "Print as Image option" IS selected and the "Fit to Page" option IS NOT selected. If you do not set these options, your document may be unreadable when printed. The Adobe Reader web site is: http://www.adobe.com/prodindex/acrobat/readstep.html

Why can't I log in?

It could mean that either your user name and password combination does not match what we have on file, or the user name is not found.
1. If you are a new user and have not created a user name and password yet, click on the New User link at the top of any page on the site, or click Create a User Log-In on the Member Log-In page, and complete the form. We'll ask you to choose a user name and a password and enter your e-mail address.
2. If you can’t remember your user name, click Forgot your user name? on the Member Log-In page to have it e-mailed to you.
3. If you can’t remember your password, then click Forgot your password? on the Member Log-In page to have it reset. If none of these options work for you, please call us, e-mail us, or have us call you.

Why can't I view the videos in the site?

The video clips are Flash files, so you'll need to have Flash Player 8 installed on your computer in order to view them. To download or upgrade to the latest version of Flash, visit www.adobe.com/products/flashplayer/.

Why do I get the error "The e-mail address that you entered is already in use. Please enter a different e-mail address."?

You are attempting to create username with an email address we already have on file. This means you already have a username with us. If you have forgotten this username and/or password, go back to the Member Login page (you can use the link in the top right of the page) and click on Forgot Username or Forgot Password.